The Listener

He sat there, seemingly captivated by what the person was saying. Periodically, he would nod his head up and down, like he was approving something the person was saying. The person talking was relaxed, totally engrossed in what she was saying. Every once in awhile she would stop talking, catching a breath or organizing her … More The Listener

Sameness

We live in a world of sameness. Yet each organization, each seller of goods and services, seeks to be different and distinct. The ‘Big Box Stores’ all have a similarity. Most restaurants do a good job yet struggle with the same issues, thus, it feels somewhat the same wherever you dine. When it comes to … More Sameness

Selfish Serving

100% of the people I know of are customers. Everyone at some time buys something somewhere. 100% of the people I know understand how disappointing it is when they receive bad, poor, or even mediocre service. You are the customer…or I should say, you are a customer. Yet, so many companies have such difficult times … More Selfish Serving

Your calling

Are you called to do what you do? What do I mean by that? A calling is an urge, a longing, a sense of destiny, a feeling that in a certain place you will be fulfilled. It is a pull, a tug, or even a push. It is a connection to something within a certain … More Your calling