Renovation or Revitalization? …. REVNovation

Does your organization need renovation or revitalization? We think of renovation as taking an existing building that is run down or outdated and we renovate it by bringing in new flooring or updating the windows or siding, painting it a new fresh color, etc. We think of revitalization as bringing something that is dying back … More Renovation or Revitalization? …. REVNovation

Start with the heart

Here’s what I’ve learned with over 45 years of experience in both the profit and non-profit sectors about leadership: When leaders start with the heart, they gain understanding.  When they gain understanding they are able to lead people more quickly and more effectively.  People follow leaders who possess the Leadership Qualities People Crave.  Start with … More Start with the heart

The New Customer

The restaurant and hospitality business has been hit hard by this pandemic.  As restaurants begin to open up with restrictions based on social distancing, and staff wearing masks, I heard a comment made by a restaurant owner who said, “sadly, we are not able to give our customers the kind of friendly service they’ve come … More The New Customer