Who do you know that loves to wait? No one. Almost every time when we go to a restaurant I say to my wife, “I hope we don’t have to wait!” Last night we showed up at a Mexican restaurant we hadn’t been to before, and we arrived early for the dinner hour, and as … More Waiting
When it comes to servant leadership nothing is more significant than the ability to see something small you can do for someone at any given moment. The S-Factor as I call it, is the key to followership, because when you lead from that position, people will willingly follow you. So, here is a list of … More It’s about the little things
There is just something about being thankful that removes walls and barriers in our life. The power of thankfulness can overcome depression and anxiety. And thankfulness provides us a way of understanding that while everything may not work out the way we planned, the way things have worked out can be pretty amazing. Thankfulness doesn’t … More A Thankful Heart
So many people like to deliver messages couched in Sarcasm. It’s a very common thing. Most sarcasm is delivered with humor, a joke or off-handed remark. The thinking is that the message will be received better that way. The deception is that although people may be laughing on the outside, there may be damage done … More Sarcasm, the Darts of Destruction
We typically act out of our belief system. What we believe about a person, place, thing, or circumstance will set the course for how we will act upon or relate to it. What people believe about you or your organization will determine how they act toward you. Case in point: there was a hotel I … More Belief Determines Behavior: the key to great customer service
Sometimes we as leaders (and parents) get tired of questions. We just want people, whether our children or employees to do what we said. We don’t want them to ask why. We just want them to get on with it and move ahead. We tell them to do things because we know what we’re doing. … More Because I said so….
To be a true learner, you start from a posture of humility. You start knowing you don’t know everything. You start knowing there is much you still must learn. You start knowing you need something you don’t have. You start knowing you have a lot of room to grow, and a lot to know. The … More The Humility of Learning