Which way shall I go [The 2021 Question] part V, and final post in this series

All week I’ve been providing some insight [I hope] into the question, which way shall I go?  It is not only a question of direction, but more importantly direction in the middle of desperation and loss.   It is fitting today, Christmas day, that I talk about my faith. Of all things, my faith pulled me through.  Specifically, my … More Which way shall I go [The 2021 Question] part V, and final post in this series

Which way shall I go [The 2021 Question] part IV

I know what it’s like to live through times of desperation when you just don’t know what way to go.  It saps you of all your energy. Sometimes you just can’t think straight.  You go months, and in some cases years to find answers to the question, which way shall I go? During my time of loss and … More Which way shall I go [The 2021 Question] part IV

Which way shall I go? [The 2021 Question] Part III

 We have been talking about times of desperation and loss.  Times of uncertainty.  For those of you who are experiencing that during these times, I am very familiar with the question, which way shall I go? I had a coaching, consulting, and training business for about eight years or so, writing two books. During that time my income … More Which way shall I go? [The 2021 Question] Part III

Which way shall I go? [The 2021 Question]

Alice: “Would you tell me, please, which way I ought to go from here?” The Cheshire Cat: “That depends a good deal on where you want to get to.” Alice: “I don’t much care where.” The Cheshire Cat: “Then it doesn’t much matter which way you go.” (from Alice in Wonderland, Lewis Carrol) This is the 2021 question is it not?  It is the “fork in the road” … More Which way shall I go? [The 2021 Question]

Developmental leadership

“The purposes, meanings, and motivations inside a person’s heart are deep, complex, and often hidden, but a person of understanding has the ability to draw them out” (my paraphrase, Proverbs 20:5)  To know a person and understand their motives—what drives them—is a great talent often found in dynamic and successful leaders.  It’s like they can see in … More Developmental leadership

Customer Recovery

Based upon my last post about customer memory it seems hopeless to even think it’s possible to gain back the customer who had a bad experience. The raw truth is that it is very, very difficult.   But if you’ve got the heart for it, customer recovery can be a very rewarding experience.  Not to mention that customers that … More Customer Recovery

Customer Memory

Fortunately, or unfortunately customers have a memory that sticks with them for a very long time.   About 25 years ago, I was the western VP for a company headquarted on the east coast.  When I traveled there they always put me up in a hotel that, if I told you who it was, you would recognize … More Customer Memory