Capture the Heart of the Customer, part V

It’s been said from every corner and crevice of customer service lore that what we want to hear from our customers is, “Wow!”  This is the ultimate comment a customer can make. It’s when they say: “Wow!  They did this for me.” “Wow! I didn’t expect that.” “Wow!” They went above and beyond.” “Wow! I got more … More Capture the Heart of the Customer, part V

Capture the Heart of the Customer, part I (1 of 5)

The cause of a thriving business is income. To generate that income, we need to provide products and services that our customers need and are willing to pay for.  Not only that, we want to structure our businesses in such a way that our customers return and tell others about our products and services.  This is the … More Capture the Heart of the Customer, part I (1 of 5)