Disengaged Employees?
High Turnover?
Customer Fickleness?
Organizational Confusion?
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We live in a world of sameness. Yet each organization, each seller of goods and services, seeks to be different and distinct. The ‘Big Box Stores’ all have a similarity. Most restaurants do a good job yet struggle with the same issues, thus, it feels somewhat the same wherever you dine. When it comes to … More Sameness
Sometimes the best leadership you can provide is friendship. Spending time together as friends, being with each other, listening to each other, playing together and praying together. Friendship is a kind of leadership. I’m not talking about being “best friends” or “BFF’s.” Not every friend can be a best friend. The friendship aspect of leadership … More The Leadership of Friendship
100% of the people I know of are customers. Everyone at some time buys something somewhere. 100% of the people I know understand how disappointing it is when they receive bad, poor, or even mediocre service. You are the customer…or I should say, you are a customer. Yet, so many companies have such difficult times … More Selfish Serving
