He sat there, seemingly captivated by what the person was saying. Periodically, he would nod his head up and down, like he was approving something the person was saying. The person talking was relaxed, totally engrossed in what she was saying. Every once in awhile she would stop talking, catching a breath or organizing her … More The Listener
I can’t resist. It’s too overwhelming. Yes, I’m going to talk about Tiger. I have written about him before but what I hope everyone observed this past Sunday was that at the base of this comeback story, at its fundamental core, what we witnessed was not just a comeback but the transformation of an individual. … More Watching Transformation
What would it be like if our leaders were motivated by love? What would it be like if their main focus and concern was the well-being of the people within their organization and the constituency of that organization? Frothy? Pie in the sky? Unrealistic? If as a leader you are motivated by and lead with … More Loving People Creates Business Breakthroughs
What does your facial expressions, body language and tone of voice communicate to your team? As leaders the ability to engage our people has many moving parts to it, one of which what we communicate non-verbally. For example, I can be a very serious and passionate person. Unfortunately, sometimes that comes off as negative. When … More What are you really communicating?
Last week I talked about being unique and different in a world of sameness and to find ways to stand out. This week I want to talk about being your own version of a micro-brewery. In a world of mass manufacturing of everything from Baby-Food to Beer, micro-breweries have emerged as a highly desired differentiator … More Be Like a Craft Beer
We live in a world of sameness. Yet each organization, each seller of goods and services, seeks to be different and distinct. The ‘Big Box Stores’ all have a similarity. Most restaurants do a good job yet struggle with the same issues, thus, it feels somewhat the same wherever you dine. When it comes to … More Sameness
Sometimes the best leadership you can provide is friendship. Spending time together as friends, being with each other, listening to each other, playing together and praying together. Friendship is a kind of leadership. I’m not talking about being “best friends” or “BFF’s.” Not every friend can be a best friend. The friendship aspect of leadership … More The Leadership of Friendship
100% of the people I know of are customers. Everyone at some time buys something somewhere. 100% of the people I know understand how disappointing it is when they receive bad, poor, or even mediocre service. You are the customer…or I should say, you are a customer. Yet, so many companies have such difficult times … More Selfish Serving
Are you called to do what you do? What do I mean by that? A calling is an urge, a longing, a sense of destiny, a feeling that in a certain place you will be fulfilled. It is a pull, a tug, or even a push. It is a connection to something within a certain … More Your calling
We are so absorbed and addicted to numbers we can’t get away from it. It seems all our goals and targets are numbers related. Every year we review the past and aim at the next year goals. We want to increase sales, traffic counts, guest loyalty, and decreases expenses, inventory, and other related costs. We … More Success first, numbers second
