Waiting

Who do you know that loves to wait? No one. Almost every time when we go to a restaurant I say to my wife, “I hope we don’t have to wait!” Last night we showed up at a Mexican restaurant we hadn’t been to before, and we arrived early for the dinner hour, and as … More Waiting

A Thankful Heart

There is just something about being thankful that removes walls and barriers in our life. The power of thankfulness can overcome depression and anxiety. And thankfulness provides us a way of understanding that while everything may not work out the way we planned, the way things have worked out can be pretty amazing. Thankfulness doesn’t … More A Thankful Heart

Belief Determines Behavior: the key to great customer service

We typically act out of our belief system. What we believe about a person, place, thing, or circumstance will set the course for how we will act upon or relate to it. What people believe about you or your organization will determine how they act toward you. Case in point: there was a hotel I … More Belief Determines Behavior: the key to great customer service