An airline debacle and a smiling server who made my day

I’m here on vacation in Southern California visiting my kids and grandkids. Love seeing them. But getting here wasn’t easy. In fact the first day of our trip was miserable. We were flying Allegiant out of Sioux Falls to Las Vegas. Good rate. The flight time was 9:45pm and would arrive in Las Vegas around … More An airline debacle and a smiling server who made my day

Without trust….

I speak to hundreds of managers every year who all know that empowerment is a necessary component of delegation and moving team members upward into higher positions of authority. Yet, when we talk about leadership and management I have them fill out a short list of characteristics of dysfunctional leadership styles. The number one characteristic … More Without trust….

Culture Building

Every organization, church, geographic region, and family has one…a culture.  The cultures we are in surround us, envelop us, and develop us.  When we walk into a distinct culture we feel it, yet unwittingly become transformed by it. Whenever I go to Texas, within about 5 minutes of getting off the plane I start saying … More Culture Building