When I grew up my grandfather lived about 2 hours a day. Back in the day, that was a drive. I got to see my grandparents perhaps two or three times a year. But whenever my Grandparents came, my Grandpa would do two things: He would almost always give me a Mounds bar—his candy bar … More A Walk and a Mounds Candy Bar
One of the single most powerful things you can do as an organization is to intentionally and deliberately build your culture. It speaks louder than anything you will ever do. It speaks to your employees and simultaneously speaks to your customers, your constituents. It can breathe life into what you are doing or cut it … More Culture Cleaning
Yesterday my wife and I were driving from a retail store in North Vegas back to our condo in Henderson. I’m still using GPS on my phone a lot because we don’t know our way around. I do have an idea of where the freeways are in relationship to our area. Anyway, I programed in … More Having GPS Failure?
You have an employee who’s struggling. You’re frustrated. You’ve tried all the usual methods to engage them, including encouragement. And your encouragement doesn’t work. What do you do? There is a secret formula to making encouragement work. Here it is…. It must be absolutely, positively, genuine. It must come from a motivation of love and … More What do you do when encouragement doesn’t work?
I don’t know how many of you are puzzle players, but there is one fascinating thing we can understand about solving a puzzle. The pieces are all different shapes, sizes, and colors—and need to be. The toughest part of the puzzle is when the pieces appear to be the same, and we may spend endless … More The Puzzle Pieces Need to be Different
Leaders must be strong. Their leadership must be sure, steady, certain, determined, and fierce. Their confidence needs to exceed the confidence of anyone else in the organization. We want to follow the strong, not the weak. We want our leaders to forge ahead, climb mountains, cross dry deserts, conquer opposition, break through barriers, and be … More Kind Strength
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