So many people like to deliver messages couched in Sarcasm. It’s a very common thing. Most sarcasm is delivered with humor, a joke or off-handed remark. The thinking is that the message will be received better that way. The deception is that although people may be laughing on the outside, there may be damage done … More Sarcasm, the Darts of Destruction
We typically act out of our belief system. What we believe about a person, place, thing, or circumstance will set the course for how we will act upon or relate to it. What people believe about you or your organization will determine how they act toward you. Case in point: there was a hotel I … More Belief Determines Behavior: the key to great customer service
Sometimes we as leaders (and parents) get tired of questions. We just want people, whether our children or employees to do what we said. We don’t want them to ask why. We just want them to get on with it and move ahead. We tell them to do things because we know what we’re doing. … More Because I said so….
To be a true learner, you start from a posture of humility. You start knowing you don’t know everything. You start knowing there is much you still must learn. You start knowing you need something you don’t have. You start knowing you have a lot of room to grow, and a lot to know. The … More The Humility of Learning
There are foods, drinks mostly, where you drink or eat it and there is this lingering aftertaste in your mouth. Generally, it’s not pleasant. It’s not awful, but not great either. It’s annoying. There is a very popular drink that’s a good substitute for soda if you have issues with carbonation, which I do. It … More The “Aftertaste”
We find culture everywhere we go. Every country has a culture, every organization has a culture, every family has a culture. Everywhere we go we step into culture. We feel culture. Culture overcomes us, surrounds us, and thrusts itself upon us. You cannot escape culture. That is the cultural reality. When anyone walks into our … More The Culture Reality
Everyone knows that one of the keys to being a good manager is the ability to delegate. Everyone knows that they can’t do everything. They must be able to hand off some of their duties—along with the authority that goes with it. So, why is it so difficult to delegate? Here are the typical reasons: … More The Key to Delegation
