My Rant: The worst customer service model imaginable
August 1, 2018
Author: johnelzinga
Chief Servant Leader, speaker
The Puzzle Pieces Need to be Different
July 30, 2018
I don’t know how many of you are puzzle players, but there is one fascinating thing we can understand about solving a puzzle. The pieces are all different shapes, sizes, and colors—and need to be. The toughest part of the puzzle is when the pieces appear to be the same, and we may spend endless … More The Puzzle Pieces Need to be Different
Kind Strength
July 23, 2018
Leaders must be strong. Their leadership must be sure, steady, certain, determined, and fierce. Their confidence needs to exceed the confidence of anyone else in the organization. We want to follow the strong, not the weak. We want our leaders to forge ahead, climb mountains, cross dry deserts, conquer opposition, break through barriers, and be … More Kind Strength
The Deception of Response
July 19, 2018
Trying too hard
July 16, 2018
I don’t know about you, but I tend to try too hard. I get something in my mind that I think should happen and I begin to push and push. I exert all my emotional energy on a goal and try to arrange everything to meet that goal. And I become quickly dissatisfied if progress … More Trying too hard
A SPECIAL ANNOUNCEMENT
June 9, 2018
As of July 1st, I will be living in Henderson, Nevada. From there I will be strategically positioned to fly anywhere in the nation to deliver high impact keynote messages and seminars. I am transitioning as a Training Consultant for Pizza Ranch and will continue to teach and inspire managers to become leaders, to create … More A SPECIAL ANNOUNCEMENT
Are you who you think you are?
May 2, 2018
Off all the things I know, one of the realities in life is that we often misjudge our actual effect on people. We think we’re understanding, yet people don’t feel understood. We imaging we’re forgiving, yet people feel judged. We think we’re humble, yet we exude pride. We think we’re patient with people when in … More Are you who you think you are?
What did you say? The great, big communication error.
April 27, 2018
The way we communicate to the people we lead determines not only the effectiveness of the message, but the effectiveness of the response. One of the biggest deterrents to effective leadership is yelling. And it’s way too common. Manzoni and Barsoux report in their book, The Set-up to Fail Syndrome, that “42% of office workers … More What did you say? The great, big communication error.
The If/Then Proposition
April 18, 2018
Clarity and knowing the why is important in everything we do. When we do things with purpose, we become more committed, more enthusiastic, and more effective. Sometimes you have to state the why in a round about way, to gain clarity. If we do this, then this will happen. If we don’t do this, then … More The If/Then Proposition
New Manager: Big Head
April 13, 2018
I was talking to a few colleagues this morning about the temptation for newly promoted managers to get “a big head.” “They start telling people what to do, giving out orders left and right,” are the comments I heard. So, for all you newly promoted managers this one’s for you. S Factor Leaders, when promoted, … More New Manager: Big Head
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