Be Present

I’ve talked about this before, but I feel it warrants another go-around. A few months ago, I was shopping at the “big box store” that specializes in electronics. You would identify easily if I told you who they were. I was looking for a security system for our home. I visited this store several times … More Be Present

Belief Determines Behavior: the key to great customer service

We typically act out of our belief system. What we believe about a person, place, thing, or circumstance will set the course for how we will act upon or relate to it. What people believe about you or your organization will determine how they act toward you. Case in point: there was a hotel I … More Belief Determines Behavior: the key to great customer service

The “Aftertaste”

There are foods, drinks mostly, where you drink or eat it and there is this lingering aftertaste in your mouth. Generally, it’s not pleasant. It’s not awful, but not great either. It’s annoying. There is a very popular drink that’s a good substitute for soda if you have issues with carbonation, which I do. It … More The “Aftertaste”