Successful people and successful businesses are winners. They have found their sweet spot, where they thrive and blossom. They have found their formula. They have found what works. No doubt, it could have taken years of hard work and struggle to get to where they are. But they’re on a roll, and success breeds success. … More The Failure of Success
Each of us has strengths and weaknesses. We have those things we are really good at and those things that we aren’t particularly good at. We have gifts and talents and personality traits in which we shine. Then, we have our idiosyncrasies and flaws. We also have weaknesses. But sometimes our strength can be our … More The Paradox of Strong Qualities
Serve the customer. Every business has that goal. To serve the people who purchase our product or service. But, your first customer is not the actual customer, it is your employee…your team member. You might think, “wait a minute, I pay them to serve me and my organization!” And you are right. They are there … More Your employee is your customer
Here’s what I’ve learned with over 45 years of experience in both the profit and non-profit sectors about leadership: When leaders start with the heart, they gain understanding. When they gain understanding they are able to lead people more quickly and more effectively. People follow leaders who possess the Leadership Qualities People Crave. Start with … More Start with the heart
We are not really sure what leadership is and what it involves. We have difficulty nailing it down. When I start my leadership seminars, I call S-Factor Leadership, I have my participants take ninety seconds to write down single syllable words they think of when they think of the idea of concept of leadership. Then, … More The Confusion About Leadership
I met the customer today…. With our masks on we are able to look into the eyes of our customers. I can see into their eyes which are a door into their heart. I saw a human being. Someone with cares, anxiety, worry, love, compassion, and someone who is connected to someone else. I saw … More I met the Customer today….
I thought I’d write this before we forget completely what coins or “change” looks like. Before the digital world takes over completely. There was a time when we paid for things with cash…you know, dollars! Most of the time, we would pay for something we would get money back, called “change.” Then, what happened to … More Loose change
As they passed each other in the hall, Gail, the VP of Administration and Ray, the HR Director. The VP noticed a slight twitch away from direct eye to eye contact. The VP said the usual, “hey, Ray, how’s it going?” The HR Director, responded, “good,” but then quickly looked away. It wasn’t a dramatic … More Noticing
Spoiler alert: If you haven’t seen the movie, stop reading. Go see it and then read this blog. I didn’t expect what I found in the movie, “A beautiful day in the neighborhood.” I expected more of a children’s movie, that it was about how he spoke about difficult subjects to children. Well, it was … More What was so special about Mr. Rogers?