Chief Servant Leader, speaker
The restaurant and hospitality business has been hit hard by this pandemic. As restaurants begin to open up with restrictions based on social distancing, and staff wearing masks, I heard a comment made by a restaurant owner who said, “sadly, we are not able to give our customers the kind of friendly service they’ve come … More Four Marks of the New Customer
The restaurant and hospitality business has been hit hard by this pandemic. As restaurants begin to open up with restrictions based on social distancing, and staff wearing masks, I heard a comment made by a restaurant owner who said, “sadly, we are not able to give our customers the kind of friendly service they’ve come … More The New Customer
“Alice: Would you tell me, please, which way I ought to go from here? The Cheshire Cat: That depends a good deal on where you want to get to. Alice: I don’t much care where. The Cheshire Cat: Then it doesn’t much matter which way you go. Alice: …So long as I get somewhere. The … More Walking into the unknown
We are not really sure what leadership is and what it involves. We have difficulty nailing it down. When I start my leadership seminars, I call S-Factor Leadership, I have my participants take ninety seconds to write down single syllable words they think of when they think of the idea of concept of leadership. Then, … More The Confusion About Leadership
I met the customer today…. With our masks on we are able to look into the eyes of our customers. I can see into their eyes which are a door into their heart. I saw a human being. Someone with cares, anxiety, worry, love, compassion, and someone who is connected to someone else. I saw … More I met the Customer today….
One of the most effective and simple ways to engage a customer, or anyone for that matter, is smile. A smile has an immediate effect on people. When someone smiles at us, we automatically smile back. But a smile is more than a smile. When we smile, it changes the chemicals in our brain that … More The New Smile
The tragedy and trauma of COVID-19 has hit our world hard. People are dying and business are faltering. People have been “furloughed” or laid-off by the millions. With all of this, the counselor/consultant/advisor in many of us had risen to unbelievable proportions. Everybody has a piece of advice or an angle on how to handle … More Beyond advice
During this time of uncertainty, many are struggling with three questions: Who am I right now? Where will I go to work? How will I provide financially? So much of our identity is tied to our work that being displaced from that context we struggle with who we are. Almost everyone will tell you “your … More Top Three Questions Everyone’s Asking
I was talking with my two daughters the other day and we were of course commenting on the current condition in the world, the U.S., and of course with each other. More specifically, how this has impacted our family (I have six adult children, and seven grandchildren, and one on the way) and our careers. … More Reflect, Connect, Reset
You’re cooped up and climbing the walls. You’re working from home. And you’re wondering….what constructive things can you do during this time? If you’re like me, watching TV/Movies has its limits. I don’t want to veg out on TV this whole time. Wouldn’t this be a good time to get caught up on all that … More Time to Read
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