Chief Servant Leader, speaker
I’ve heard some frightening stories lately about customers assaulting employees or managers of retail establishments. And, it wasn’t because of a lack of service. It was because of an expectation on the part of the customer. Many years ago when I managed some office furniture stores there was a situation in which my delivery and … More The Customer is always right?
Don’t you love positive people? You know, the glass is half-full type people. Those folks who see the good in everything and are always “up.” They brighten our day and give us hope. They forge ahead knowing it will all turn out good. Great leaders are the optimistic, the hopeful, the positive, and the winners. … More When Optimism is a Negative thing
A friend of mine in Indiana texted me this picture a few weeks ago. He drove by The Elzinga Farm Market, in Dyer, Indiana. This was my family’s farm. The building you see used to be a vegetable market. Behind that was 139 acres of land which would produce the best tomatoes, sweet corn, green … More Memories that make you and shape you
Successful people and successful businesses are winners. They have found their sweet spot, where they thrive and blossom. They have found their formula. They have found what works. No doubt, it could have taken years of hard work and struggle to get to where they are. But they’re on a roll, and success breeds success. … More The Failure of Success
Each of us has strengths and weaknesses. We have those things we are really good at and those things that we aren’t particularly good at. We have gifts and talents and personality traits in which we shine. Then, we have our idiosyncrasies and flaws. We also have weaknesses. But sometimes our strength can be our … More The Paradox of Strong Qualities
Does your organization need renovation or revitalization? We think of renovation as taking an existing building that is run down or outdated and we renovate it by bringing in new flooring or updating the windows or siding, painting it a new fresh color, etc. We think of revitalization as bringing something that is dying back … More Renovation or Revitalization? …. REVNovation
Serve the customer. Every business has that goal. To serve the people who purchase our product or service. But, your first customer is not the actual customer, it is your employee…your team member. You might think, “wait a minute, I pay them to serve me and my organization!” And you are right. They are there … More Your employee is your customer
Here’s what I’ve learned with over 45 years of experience in both the profit and non-profit sectors about leadership: When leaders start with the heart, they gain understanding. When they gain understanding they are able to lead people more quickly and more effectively. People follow leaders who possess the Leadership Qualities People Crave. Start with … More Start with the heart
John Legend sings a love song called: “All of Me” In it he describes the object of his love as “perfect” in her perfections. The chorus goes: “Love your curves and all your edges All your perfect imperfections” There is something attractive about imperfections and there is something very unattractive about perfection. Imperfection shows the … More Imperfections that are perfect
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