When you think of a restaurant probably the first thing that comes to your mind, or at least subconscious, is that a restaurant is a place to eat. But it is clearly more than that. After all, we also eat in our homes. As restaurants all across the country (and world) have been shut down—these ubiquitous places that line … More A restaurant is more than a restaurant
There is a lot more that meets the eye in the things we take for granted in everyday life. One of the most powerful things of living—and suffering—through this pandemic has been lessons we have learned about how much “more” there is behind and underneath what previously had been seen as just an everyday, everywhere reality. Now that … More Five “More” Mysteries
I have to admit, right now I have writer’s block. I usually have such profound wisdom and insight to give people, especially as we enter a new year. But right now, I’m just not sure what to say. Most of us have experienced some kind of loss this year and many of us are still in the … More I don’t know what to say!
All week I’ve been providing some insight [I hope] into the question, which way shall I go? It is not only a question of direction, but more importantly direction in the middle of desperation and loss. It is fitting today, Christmas day, that I talk about my faith. Of all things, my faith pulled me through. Specifically, my … More Which way shall I go [The 2021 Question] part V, and final post in this series
I know what it’s like to live through times of desperation when you just don’t know what way to go. It saps you of all your energy. Sometimes you just can’t think straight. You go months, and in some cases years to find answers to the question, which way shall I go? During my time of loss and … More Which way shall I go [The 2021 Question] part IV
Fortunately, or unfortunately customers have a memory that sticks with them for a very long time. About 25 years ago, I was the western VP for a company headquarted on the east coast. When I traveled there they always put me up in a hotel that, if I told you who it was, you would recognize … More Customer Memory
If there’s one thing I know is that people want to be respected. If there’s another thing I know it is that so few people feel their leaders respect them. So many people feel disrespected, disregarded, and detached from their leaders. I emphasize the word feel because many leaders will try to use their own assessment of or self-proof that they … More Leadership Quality: respect
I find that Servant Leaders have an attitude of thankfulness. They treat their employees almost as if they were unpaid volunteers, offering their time and talent for the sake of the organization and they people they serve (customers). Let this week be a week of thankfulness, where you express frequently and freely your thanks to your … More The Thankful Leader
Dear Leader, Let me ask you a question: who have you pushed forward lately? So much of leadership is seen to be viewed from a “power” perspective. Leaders make decisions, give out orders, correct mistakes, direct, control, and hold the purse strings. The power leaders have is often desired and coveted for those who are upwardly … More Push Leadership
There is yet another culture creator we don’t consciously employ, and it’s called tribal knowledge. Tribal knowledge are those unique things about a people group that are taken for granted. Things that that they “just know” but those on the outside of the tribe don’t know or understand. Things that make the tribe who they are, nuances that … More The Culture Creator, part V
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