Successful people and successful businesses are winners. They have found their sweet spot, where they thrive and blossom. They have found their formula. They have found what works. No doubt, it could have taken years of hard work and struggle to get to where they are. But they’re on a roll, and success breeds success. … More The Failure of Success
Each of us has strengths and weaknesses. We have those things we are really good at and those things that we aren’t particularly good at. We have gifts and talents and personality traits in which we shine. Then, we have our idiosyncrasies and flaws. We also have weaknesses. But sometimes our strength can be our … More The Paradox of Strong Qualities
Does your organization need renovation or revitalization? We think of renovation as taking an existing building that is run down or outdated and we renovate it by bringing in new flooring or updating the windows or siding, painting it a new fresh color, etc. We think of revitalization as bringing something that is dying back … More Renovation or Revitalization? …. REVNovation
Serve the customer. Every business has that goal. To serve the people who purchase our product or service. But, your first customer is not the actual customer, it is your employee…your team member. You might think, “wait a minute, I pay them to serve me and my organization!” And you are right. They are there … More Your employee is your customer
Here’s what I’ve learned with over 45 years of experience in both the profit and non-profit sectors about leadership: When leaders start with the heart, they gain understanding. When they gain understanding they are able to lead people more quickly and more effectively. People follow leaders who possess the Leadership Qualities People Crave. Start with … More Start with the heart
John Legend sings a love song called: “All of Me” In it he describes the object of his love as “perfect” in her perfections. The chorus goes: “Love your curves and all your edges All your perfect imperfections” There is something attractive about imperfections and there is something very unattractive about perfection. Imperfection shows the … More Imperfections that are perfect
The restaurant and hospitality business has been hit hard by this pandemic. As restaurants begin to open up with restrictions based on social distancing, and staff wearing masks, I heard a comment made by a restaurant owner who said, “sadly, we are not able to give our customers the kind of friendly service they’ve come … More Four Marks of the New Customer
The restaurant and hospitality business has been hit hard by this pandemic. As restaurants begin to open up with restrictions based on social distancing, and staff wearing masks, I heard a comment made by a restaurant owner who said, “sadly, we are not able to give our customers the kind of friendly service they’ve come … More The New Customer
“Alice: Would you tell me, please, which way I ought to go from here? The Cheshire Cat: That depends a good deal on where you want to get to. Alice: I don’t much care where. The Cheshire Cat: Then it doesn’t much matter which way you go. Alice: …So long as I get somewhere. The … More Walking into the unknown
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