I know what it’s like to live through times of desperation when you just don’t know what way to go. It saps you of all your energy. Sometimes you just can’t think straight. You go months, and in some cases years to find answers to the question, which way shall I go? During my time of loss and … More Which way shall I go [The 2021 Question] part IV
Fortunately, or unfortunately customers have a memory that sticks with them for a very long time. About 25 years ago, I was the western VP for a company headquarted on the east coast. When I traveled there they always put me up in a hotel that, if I told you who it was, you would recognize … More Customer Memory
If there’s one thing I know is that people want to be respected. If there’s another thing I know it is that so few people feel their leaders respect them. So many people feel disrespected, disregarded, and detached from their leaders. I emphasize the word feel because many leaders will try to use their own assessment of or self-proof that they … More Leadership Quality: respect
I find that Servant Leaders have an attitude of thankfulness. They treat their employees almost as if they were unpaid volunteers, offering their time and talent for the sake of the organization and they people they serve (customers). Let this week be a week of thankfulness, where you express frequently and freely your thanks to your … More The Thankful Leader
Dear Leader, Let me ask you a question: who have you pushed forward lately? So much of leadership is seen to be viewed from a “power” perspective. Leaders make decisions, give out orders, correct mistakes, direct, control, and hold the purse strings. The power leaders have is often desired and coveted for those who are upwardly … More Push Leadership
There is yet another culture creator we don’t consciously employ, and it’s called tribal knowledge. Tribal knowledge are those unique things about a people group that are taken for granted. Things that that they “just know” but those on the outside of the tribe don’t know or understand. Things that make the tribe who they are, nuances that … More The Culture Creator, part V
Words, phrases, and nicely phrased mission statements need one thing to insure they are inbred into the culture of an organization: repetition. Your mission, vision, and values are not worth much unless they are lived out in the lives of those within your organization. Mission, vision, and values (MVV) are not goals, they are who you are. Goals … More The Culture Creator, part I
Few people have the eclectic experience of Mick Wilson. This is a rich interview with a man who has a deep background in leadership. Try combining wine with ministry! You will also learn about: Running a family business How faith connects to your everyday life Courage to try something new It’s not about the money … More Interview with Mick Wilson of Wilson Creek Winery
If you’re like me and are an HGTV fanatic, watching all the refurb shows you may have noticed that when they display books nearly everybody is facing them backward. In other words, the spine of the book, showing the title and author is facing the back. The pages face the front. I find this oddly strange and … More Backward books and Hidden Lives
What is the key to effective training? Technical skills? Teaching skills? Facilitation Skills? HR knowledge? Modeling? Coaching? Presentation skills? Knowledge transfer? Understanding the Blooms Taxonomy? Of all the things talked about in training circles I have found there are two things not usually talked about that are the real keys to effective training. They are: … More The Key to Effective Training
