One of the most effective and simple ways to engage a customer, or anyone for that matter, is smile. A smile has an immediate effect on people. When someone smiles at us, we automatically smile back. But a smile is more than a smile. When we smile, it changes the chemicals in our brain that … More The New Smile
The tragedy and trauma of COVID-19 has hit our world hard. People are dying and business are faltering. People have been “furloughed” or laid-off by the millions. With all of this, the counselor/consultant/advisor in many of us had risen to unbelievable proportions. Everybody has a piece of advice or an angle on how to handle … More Beyond advice
During this time of uncertainty, many are struggling with three questions: Who am I right now? Where will I go to work? How will I provide financially? So much of our identity is tied to our work that being displaced from that context we struggle with who we are. Almost everyone will tell you “your … More Top Three Questions Everyone’s Asking
I was talking with my two daughters the other day and we were of course commenting on the current condition in the world, the U.S., and of course with each other. More specifically, how this has impacted our family (I have six adult children, and seven grandchildren, and one on the way) and our careers. … More Reflect, Connect, Reset
You’re cooped up and climbing the walls. You’re working from home. And you’re wondering….what constructive things can you do during this time? If you’re like me, watching TV/Movies has its limits. I don’t want to veg out on TV this whole time. Wouldn’t this be a good time to get caught up on all that … More Time to Read
We live in uncertain times. The Corona Virus has overcome the world. The world has stood still. It’s scary. People are getting sick left and right. The sports world has ceased to exist. Events have cancelled. People are losing their jobs. Worse yet, some of the most vulnerable of our society are dying because of … More Times of Uncertainty
Arnold Palmer is known as the King of Golf. He was and is the cornerstone figure of modern-day golf. In his prime, his followers were known as “Arnie’s Army.” He was beloved and gracious as he interacted with people, including his fellow golfers. One of the things he is known for was personally writing notes … More Handwritten Notes
I thought I’d write this before we forget completely what coins or “change” looks like. Before the digital world takes over completely. There was a time when we paid for things with cash…you know, dollars! Most of the time, we would pay for something we would get money back, called “change.” Then, what happened to … More Loose change
One of the great mistakes of leadership is putting walls up to block people out of our real lives and our real selves. We don’t let them in. One of the reasons for that is somewhat understandable: we’ve been burnt before by people we trusted. We don’t want people to see our weaknesses and don’t … More Let them in
One of the things that keeps us stuck, at work, and in organizations is the way we frame things. We can’t see beyond the reality of the way we have framed something; so, we’re stuck. In a recent episode of the TV series New Amsterdam, there is a patient who lost a lot of weight … More The Art of ReFraming
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