In the movie Princess Bride, Inego Montoya takes Wesley who is “mostly dead” to Miracle Max to see if he can be revived. After finding out his purpose was to find and avenge Prince Humperdinck, whom Miracle Max had a particular disliking, he revived Wesley. On the way out Miracle Max says to them, ”Have … More Storm the Castle?
Without it you’re an empty suit. With it you’re a force to be reckoned with. Without it you trudge along though life hoping to get by. With it you give all you have toward something…a goal, or a belief system. Without it you’re in the pursuit of mediocre. With it you pursue excellence. Without it … More Passion
One of the greatest dangers in relationships is assuming people’s motives or intentions. We do it all the time. Someone doesn’t return our call or text or email and we assume they don’t care about us. Your supervisor doesn’t comment on that project you worked hard on and we assume he didn’t like it or … More Assumptions
I don’t know if you noticed, nor if this is a national indicator, but both In-N-Out and Chick-fil-a seem to becoming more high touch rather than high-tech. In both cases they are bringing their team members outside to greet the cars in the drive through to take their orders. At my local In-N-Out they’ve had … More End of the Squawk Box at Restaurants?
Everyone needs hope. In fact hope is one of the greatest energizers and motivators in life. Most people want to know there is a future for them in their place of work. They want to know that greater possibilities exist. They want to know, not just that they will have a job tomorrow but that … More Future Hope and the Development Pathway
We are a competitive society. The dominance of sports alone proves that, but you can add to that the plethora of awards shows on TV, our tendency toward rankings like #1, First, Best, Largest, or, in school; A, B, C… and so on. It’s not that competition is bad, in fact It’s good, very good. … More And the Award Goes To….
The fastest way to gain customer loyalty has nothing to do with discounts or sales or even service. It has to do with how you and your employees view your customer, or people in general. If customers are viewed as an object to be enticed, manipulated, or conquered they will not be loyal to you. … More The fastest way to customer loyalty
Many years ago, a manager was bragging to me about how hard he worked. He told me he was always working…. work, work, work; that’s all he does. He told me that even when he was home he was working. He would make the schedule, be on the phone, do planning and so on. I … More Burnout
A big part of a Servant Leader’s job is to deliver hope to those who work for them. Hope brings energy, passion, and patience to people. Hope creates loyalty, dedication, and long-term commitment to employers. Most people want to believe that there is a future for them at their place of work. They are looking … More Delivering Hope
Most people don’t wake up in the morning and think: “I’m going to do a terrible job today,” Or, “today I’m going to be mediocre.” Most people have a desire to be excellent in what they do. They want to do well, contribute, and make their employer proud. Yet, what I’ve discovered is that there … More Excellent vs. Perfect
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