Start with the heart

Here’s what I’ve learned with over 45 years of experience in both the profit and non-profit sectors about leadership: When leaders start with the heart, they gain understanding.  When they gain understanding they are able to lead people more quickly and more effectively.  People follow leaders who possess the Leadership Qualities People Crave.  Start with … More Start with the heart

The New Smile

One of the most effective and simple ways to engage a customer, or anyone for that matter, is smile. A smile has an immediate effect on people.  When someone smiles at us, we automatically smile back.  But a smile is more than a smile.  When we smile, it changes the chemicals in our brain that … More The New Smile

Loose change

I thought I’d write this before we forget completely what coins or “change” looks like.  Before the digital world takes over completely. There was a time when we paid for things with cash…you know, dollars!  Most of the time, we would pay for something we would get money back, called “change.”  Then, what happened to … More Loose change

Noticing

As they passed each other in the hall, Gail, the VP of Administration and Ray, the HR Director.  The VP noticed a slight twitch away from direct eye to eye contact.  The VP said the usual, “hey, Ray, how’s it going?”  The HR Director, responded, “good,” but then quickly looked away. It wasn’t a dramatic … More Noticing

The Void

“Men live their lives in quiet desperation.”  (Henry David Thoreau, Walden) I read “men” as gender neutral.  People live their lives in quiet desperation. There as so many people that live unfulfilled lives.  It’s an existence really. They feel stuck, paralyzed, and succumb to the “this is the best it will get” attitude.  And I’m … More The Void

Growing in Gratitude

Let’s face it, we always want more. We spend about 5 minutes being grateful and 55 minutes grinding about that which we don’t have.  Because we are goal-oriented people that means we’re never satisfied.   It’s OK to be goal oriented because without it, nothing would get done.  We need goals.  However, our goals should never … More Growing in Gratitude