One of the Keys to Legendary Service is to treat Customers as if they were Angels!
Imagine, if you will, that you knew that one of the customers that came into your establishment was an Angel. How would you react? How would you treat them? What would you do? What would you say?
I have friend at Pizza Ranch who is such a great guy sometimes I think he’s an Angel. He loves peas on his salad. He’s the only one I know of who douses his salads with so many peas. I joke about it all the time. In fact, I think the peas on the salad bar are there just for him. If I knew that he was in fact an Angel, I would make sure there were peas there for him and I would want to know how they were!
What? Peas? Give me a break! Hey, listen, do you know where peas on a salad bar come from? A bag in the freezer! You thaw them or put them in a pot with water and boil them, or some combination of that. You can microwave them and make them so hard that they’re more like be-bees than peas. They can be hard, mealy, still partially frozen, old, dreary looking, better in soup than sitting by itself on a buffet, or any number of things. I’m sure a person who loves peas, knows the difference between a good pea and a bad one. I would want to know how his peas were and could I get him some more?
When every detail of your customer’s experience is noticed—even how good their peas were—they will receive a legendary experience!
Adapted from my new book: Leadership Qualities People Crave….How leadership impacts employees, culture, and service. You can find it here on this site at johnelzinga.com/products.