Chief Servant Leader, speaker
Let’s face it, we always want more. We spend about 5 minutes being grateful and 55 minutes grinding about that which we don’t have. Because we are goal-oriented people that means we’re never satisfied. It’s OK to be goal oriented because without it, nothing would get done. We need goals. However, our goals should never … More Growing in Gratitude
In my wildest dreams, I never thought __________! How would you fill in that blank? I never thought the Cubs would win a World Series! I never thought Vegas would have a hockey team, let alone a winning hockey team! I never thought I could FaceTime my friends and family! Let’s make it personal: In … More Expect the unexpected
Making a difference or having an impact upon someone’s life often comes from things we do or say which may not be grand or obvious. Every day you hope what you do makes a difference. Yet, many times we’re not really sure if we’ve made a difference or not. Often it’s the little things, subtle … More You never know
In the movie Princess Bride, Inego Montoya takes Wesley who is “mostly dead” to Miracle Max to see if he can be revived. After finding out his purpose was to find and avenge Prince Humperdinck, whom Miracle Max had a particular disliking, he revived Wesley. On the way out Miracle Max says to them, ”Have … More Storm the Castle?
Without it you’re an empty suit. With it you’re a force to be reckoned with. Without it you trudge along though life hoping to get by. With it you give all you have toward something…a goal, or a belief system. Without it you’re in the pursuit of mediocre. With it you pursue excellence. Without it … More Passion
One of the greatest dangers in relationships is assuming people’s motives or intentions. We do it all the time. Someone doesn’t return our call or text or email and we assume they don’t care about us. Your supervisor doesn’t comment on that project you worked hard on and we assume he didn’t like it or … More Assumptions
I don’t know if you noticed, nor if this is a national indicator, but both In-N-Out and Chick-fil-a seem to becoming more high touch rather than high-tech. In both cases they are bringing their team members outside to greet the cars in the drive through to take their orders. At my local In-N-Out they’ve had … More End of the Squawk Box at Restaurants?
Everyone needs hope. In fact hope is one of the greatest energizers and motivators in life. Most people want to know there is a future for them in their place of work. They want to know that greater possibilities exist. They want to know, not just that they will have a job tomorrow but that … More Future Hope and the Development Pathway
We are a competitive society. The dominance of sports alone proves that, but you can add to that the plethora of awards shows on TV, our tendency toward rankings like #1, First, Best, Largest, or, in school; A, B, C… and so on. It’s not that competition is bad, in fact It’s good, very good. … More And the Award Goes To….
The fastest way to gain customer loyalty has nothing to do with discounts or sales or even service. It has to do with how you and your employees view your customer, or people in general. If customers are viewed as an object to be enticed, manipulated, or conquered they will not be loyal to you. … More The fastest way to customer loyalty
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