Chief Servant Leader, speaker
I don’t know if you noticed, nor if this is a national indicator, but both In-N-Out and Chick-fil-a seem to becoming more high touch rather than high-tech. In both cases they are bringing their team members outside to greet the cars in the drive through to take their orders. At my local In-N-Out they’ve had … More End of the Squawk Box at Restaurants?
Everyone needs hope. In fact hope is one of the greatest energizers and motivators in life. Most people want to know there is a future for them in their place of work. They want to know that greater possibilities exist. They want to know, not just that they will have a job tomorrow but that … More Future Hope and the Development Pathway
We are a competitive society. The dominance of sports alone proves that, but you can add to that the plethora of awards shows on TV, our tendency toward rankings like #1, First, Best, Largest, or, in school; A, B, C… and so on. It’s not that competition is bad, in fact It’s good, very good. … More And the Award Goes To….
The fastest way to gain customer loyalty has nothing to do with discounts or sales or even service. It has to do with how you and your employees view your customer, or people in general. If customers are viewed as an object to be enticed, manipulated, or conquered they will not be loyal to you. … More The fastest way to customer loyalty
Many years ago, a manager was bragging to me about how hard he worked. He told me he was always working…. work, work, work; that’s all he does. He told me that even when he was home he was working. He would make the schedule, be on the phone, do planning and so on. I … More Burnout
A big part of a Servant Leader’s job is to deliver hope to those who work for them. Hope brings energy, passion, and patience to people. Hope creates loyalty, dedication, and long-term commitment to employers. Most people want to believe that there is a future for them at their place of work. They are looking … More Delivering Hope
Most people don’t wake up in the morning and think: “I’m going to do a terrible job today,” Or, “today I’m going to be mediocre.” Most people have a desire to be excellent in what they do. They want to do well, contribute, and make their employer proud. Yet, what I’ve discovered is that there … More Excellent vs. Perfect
Over 40 years of working at both large organizations and small ones; profit and non-profit; I have been fascinated with the degree of contentment people have with their employer. (by employer I mean the overall organization not your specific supervisor) I have seen and experienced the full spectrum: from absolute disgust to total endearment. I … More Loving where you work
Many years ago, I was working for a company in the office furniture industry. Every year we had a convention in which dealers, designers, architects, and end users would walk through our showrooms. After the show was over one night about twelve of us went out to dinner to Alan Hale’s Lobster Barrel on La … More How Remembering People’s Names Delivers Great Hospitality
In my book, Leadership Qualities People Crave, before I get into what effective leadership looks like I present what dysfunctional leadership looks like. We need to face the reality that we all have leanings or tendencies that are not so effective. Things we do that cause harm and damage to the people we lead. Before … More What are your leadership tendencies?
