What does your facial expressions, body language and tone of voice communicate to your team? As leaders the ability to engage our people has many moving parts to it, one of which what we communicate non-verbally. For example, I can be a very serious and passionate person. Unfortunately, sometimes that comes off as negative. When … More What are you really communicating?
Last week I talked about being unique and different in a world of sameness and to find ways to stand out. This week I want to talk about being your own version of a micro-brewery. In a world of mass manufacturing of everything from Baby-Food to Beer, micro-breweries have emerged as a highly desired differentiator … More Be Like a Craft Beer
We live in a world of sameness. Yet each organization, each seller of goods and services, seeks to be different and distinct. The ‘Big Box Stores’ all have a similarity. Most restaurants do a good job yet struggle with the same issues, thus, it feels somewhat the same wherever you dine. When it comes to … More Sameness
Sometimes the best leadership you can provide is friendship. Spending time together as friends, being with each other, listening to each other, playing together and praying together. Friendship is a kind of leadership. I’m not talking about being “best friends” or “BFF’s.” Not every friend can be a best friend. The friendship aspect of leadership … More The Leadership of Friendship
100% of the people I know of are customers. Everyone at some time buys something somewhere. 100% of the people I know understand how disappointing it is when they receive bad, poor, or even mediocre service. You are the customer…or I should say, you are a customer. Yet, so many companies have such difficult times … More Selfish Serving
Are you called to do what you do? What do I mean by that? A calling is an urge, a longing, a sense of destiny, a feeling that in a certain place you will be fulfilled. It is a pull, a tug, or even a push. It is a connection to something within a certain … More Your calling
We are so absorbed and addicted to numbers we can’t get away from it. It seems all our goals and targets are numbers related. Every year we review the past and aim at the next year goals. We want to increase sales, traffic counts, guest loyalty, and decreases expenses, inventory, and other related costs. We … More Success first, numbers second
I’m a big advocate of grace. Maybe it’s because I need it so much in my own life. Maybe it’s because I’ve seen the frailties and weaknesses in all of us: inconsistent, awkward, insecure, overwhelmed, hesitant, failing, hurt, unsure of ourselves, broken, and, well, human. But more than anything I think it’s because I’ve seen … More Grace-Full Living
When it comes to culture, feeling is everything. When we walk into the arena of culture, we get distinct feelings, some more acute than others. But be clear about this, every organization emits a cultural feeling. The feelings we have shape our perspective, right or wrong. And that perspective shapes our experience with that organization; … More Culture Mood
Huh? Are you telling me that I shouldn’t want my customer to say Wow! as a result of our service? No, I’m not. But too many companies have that as a goal and try to psych up their team to create Wows! for their customers. If you focus on Wow! then the wow’s will be … More Don’t try to Wow! your Customers
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