I rented a car awhile back that was fully equipped with the current trend in warning signals. It would warn you when you were backing out of a parking space and got too close to the curb, or another car. It would also warn you as you were driving and a car in the other … More Blind Spot Warning Signal
My wife and I went to a Seafood Restaurant last night. It’s the third or fourth time we’ve been there in the past year. We love it. Great food, great atmosphere, but above all, great service. Both last night and the last time we went we were served by the same waitress. She had a … More Serving Gladly
Congruence…. OK, a big, not commonly used word. The definitions are: (adjective) agreeing; accordant; congruous. In Geometry: coinciding at all points when superimposed: congruent triangles. (dictonary.com) Something is congruent when it “fits” with something that would be “normal” or standard for us. It “fits” when it lines up with or is consistent with something we … More Does it “fit?”
What would it be like if our leaders were motivated by love? What would it be like if their main focus and concern was the well-being of the people within their organization and the constituency of that organization? Frothy? Pie in the sky? Unrealistic? If as a leader you are motivated by and lead with … More Loving People Creates Business Breakthroughs
Last week I talked about being unique and different in a world of sameness and to find ways to stand out. This week I want to talk about being your own version of a micro-brewery. In a world of mass manufacturing of everything from Baby-Food to Beer, micro-breweries have emerged as a highly desired differentiator … More Be Like a Craft Beer
We live in a world of sameness. Yet each organization, each seller of goods and services, seeks to be different and distinct. The ‘Big Box Stores’ all have a similarity. Most restaurants do a good job yet struggle with the same issues, thus, it feels somewhat the same wherever you dine. When it comes to … More Sameness
100% of the people I know of are customers. Everyone at some time buys something somewhere. 100% of the people I know understand how disappointing it is when they receive bad, poor, or even mediocre service. You are the customer…or I should say, you are a customer. Yet, so many companies have such difficult times … More Selfish Serving
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