Chief Servant Leader, speaker
We live in a world of sameness. Yet each organization, each seller of goods and services, seeks to be different and distinct. The ‘Big Box Stores’ all have a similarity. Most restaurants do a good job yet struggle with the same issues, thus, it feels somewhat the same wherever you dine. When it comes to … More Sameness
Sometimes the best leadership you can provide is friendship. Spending time together as friends, being with each other, listening to each other, playing together and praying together. Friendship is a kind of leadership. I’m not talking about being “best friends” or “BFF’s.” Not every friend can be a best friend. The friendship aspect of leadership … More The Leadership of Friendship
100% of the people I know of are customers. Everyone at some time buys something somewhere. 100% of the people I know understand how disappointing it is when they receive bad, poor, or even mediocre service. You are the customer…or I should say, you are a customer. Yet, so many companies have such difficult times … More Selfish Serving
Are you called to do what you do? What do I mean by that? A calling is an urge, a longing, a sense of destiny, a feeling that in a certain place you will be fulfilled. It is a pull, a tug, or even a push. It is a connection to something within a certain … More Your calling
We are so absorbed and addicted to numbers we can’t get away from it. It seems all our goals and targets are numbers related. Every year we review the past and aim at the next year goals. We want to increase sales, traffic counts, guest loyalty, and decreases expenses, inventory, and other related costs. We … More Success first, numbers second
I’m a big advocate of grace. Maybe it’s because I need it so much in my own life. Maybe it’s because I’ve seen the frailties and weaknesses in all of us: inconsistent, awkward, insecure, overwhelmed, hesitant, failing, hurt, unsure of ourselves, broken, and, well, human. But more than anything I think it’s because I’ve seen … More Grace-Full Living
When it comes to culture, feeling is everything. When we walk into the arena of culture, we get distinct feelings, some more acute than others. But be clear about this, every organization emits a cultural feeling. The feelings we have shape our perspective, right or wrong. And that perspective shapes our experience with that organization; … More Culture Mood
Huh? Are you telling me that I shouldn’t want my customer to say Wow! as a result of our service? No, I’m not. But too many companies have that as a goal and try to psych up their team to create Wows! for their customers. If you focus on Wow! then the wow’s will be … More Don’t try to Wow! your Customers
We all want to be understood and connected to the people we work with. This is a key to getting anything done successfully. But. There is a barrier, a wall that often keeps us from this, and that barrier is assumptions. Assumption of motives. Assumption of motives is a wall we put in our way … More Barrier to clear communication
I’ve talked about this before, but I feel it warrants another go-around. A few months ago, I was shopping at the “big box store” that specializes in electronics. You would identify easily if I told you who they were. I was looking for a security system for our home. I visited this store several times … More Be Present
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