We are so absorbed and addicted to numbers we can’t get away from it. It seems all our goals and targets are numbers related. Every year we review the past and aim at the next year goals. We want to increase sales, traffic counts, guest loyalty, and decreases expenses, inventory, and other related costs. We … More Success first, numbers second
I’m a big advocate of grace. Maybe it’s because I need it so much in my own life. Maybe it’s because I’ve seen the frailties and weaknesses in all of us: inconsistent, awkward, insecure, overwhelmed, hesitant, failing, hurt, unsure of ourselves, broken, and, well, human. But more than anything I think it’s because I’ve seen … More Grace-Full Living
When it comes to culture, feeling is everything. When we walk into the arena of culture, we get distinct feelings, some more acute than others. But be clear about this, every organization emits a cultural feeling. The feelings we have shape our perspective, right or wrong. And that perspective shapes our experience with that organization; … More Culture Mood
Huh? Are you telling me that I shouldn’t want my customer to say Wow! as a result of our service? No, I’m not. But too many companies have that as a goal and try to psych up their team to create Wows! for their customers. If you focus on Wow! then the wow’s will be … More Don’t try to Wow! your Customers
We all want to be understood and connected to the people we work with. This is a key to getting anything done successfully. But. There is a barrier, a wall that often keeps us from this, and that barrier is assumptions. Assumption of motives. Assumption of motives is a wall we put in our way … More Barrier to clear communication
I’ve talked about this before, but I feel it warrants another go-around. A few months ago, I was shopping at the “big box store” that specializes in electronics. You would identify easily if I told you who they were. I was looking for a security system for our home. I visited this store several times … More Be Present
Two Minute Podcast called Chirp
You’ve made your plans for next year. You’ve set goals. You calculated the numbers and have budgets in place. You’re gearing up filled with excitement about what next year can bring to you and your organization. But hold on. You may have missed something. In all of your planning and working with the numbers, did … More Behavior Planning
The single greatest thing you can do as a Servant Leader is unwrap the potential that is within each person who reports to you. It is the season to give, and the gift you can give each person is the gift of themselves. Give them to them. That’s an enduring present. That’s a present that … More Unwrap Potential
Who do you know that loves to wait? No one. Almost every time when we go to a restaurant I say to my wife, “I hope we don’t have to wait!” Last night we showed up at a Mexican restaurant we hadn’t been to before, and we arrived early for the dinner hour, and as … More Waiting
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